"Due to the positive ratings on DealerRater.com I drove from L.A. to BMW of Riverside to trade in my 2006 BMW 330i, looking to lease a 2011 335d. BMW of Riverside made my trip worth it and met all my expectations. I would go back to BoR for my next lease/purchase and have already provided 5 star ratings for BoR's service, delivery, and follow up on DealerRater.com and Yelp.com. Great experience, thanks!"
-Stephanie R., Los Angeles, CA
"I couldn't have been served any better. I was visiting my sister and mother from Tucson, AZ and subsequently discovered a leak under my X5. I called Riverside BMW and explained my problem and that I was from out of town and wanting to return home in a couple of days. Riverside BMW made me a priority and repairs were completed as promised in one day, thus allowing me to return to Tucson as planned. I was very pleased and extremely impressed with the service provided. If I lived in Southern CA, Riverside BMW would be my dealership of choice. I want to personally commend the service and helpfulness provided by service advisor Fabian Hernandez. He is first class that matches Riverside BMW. Thank you all so very, very much."
-Tyrone C., Tucson, AZ
"I live in San Diego. I had spoken with two different local BMW dealerships before speaking with BMW of Riverside. Because of Pablo's responsiveness and great attitude, I literally drove the extra 100 miles to purchase my car from BMW of Riverside. It was 100 additional miles, but well worth the ride. Pablo was exceptional."
-Matthew T., San Diego, CA
"I have a BMW dealership closer to home and I drive by another to go to Riverside BMW -- it is a 30 mile one-way trip to Riverside from home. I am that comfortable with the dealership. I bought a quality car that I have wanted for over 30 years and I am not going to compromise when I have it serviced. Riverside BMW is my only choice to work on my 535i."
-Rick H., San Dimas, CA
"I had an exceptional experience buying a car from BMW of Riverside! It was the best experience I have ever had purchasing a vehicle from a dealership. Jamil, Dolan, and Tye were a pleasure to do business with and exceeded my expectations in customer service and friendliness! I am also very pleased with the vehicle I purchased. Due to my overall experience, I will definitely be doing further business with BMW of Riverside in the future! I have already told family and friends what a great experience I had and recommended BMW of Riverside to them for their next vehicle purchase!"
-Nicholas K., Riverside, CA
"...working with Darrin at Riverside was like a breath of fresh air. He helped me try to work with [another dealer] to get the car fixed and when it became apparent that they wouldn't do so, he worked me in the very next morning to bring it in to Riverside. And he got me a free loaner since the repair would take a few days. His service (and that of the whole Riverside team) was EXCEPTIONAL. I will never take our car anywhere else, and will be telling everyone I know who's interested in purchasing a BMW to buy it at Riverside. Thank you so much for all you did for us. We will definitely be back if/when we ever purchase another BMW."
-Raina C., Orange County, CA
"Fabian, the service writer, was exceptional!!!!"
-Liz I., Riverside, CA
"I had a very good experience, as usual, at BMW of Riverside. I stopped by to ask them to check the right rear tire as I thought it looked low. They discovered a nail and got to work right away to replace the tires. They also washed my car for me. As always, the cashier station was manned by a very knowledgeable person. They even installed my new carbon fiber license plate frames."
-John P., Arrowbear Lake, CA
"We had the pleasure of buying a car from your dealership. We live in Irvine and did some research online, found the car of our dreams in your inventory listing and then drove to Riverside to see the car.
We started the day not really thinking of making a purchase and honestly we were skeptical that the online inventory listings would match what we would find on the lot. We met Jeffrey Prather when we arrived. He greeted us warmly and he set out on a trek to find the car we were interested in. We were pleased when he found it but we were even more pleased when we drove the car off the lot a few hours later.
I wanted to take a few moments to let you know that we had such an amazingly great buying experience from your dealership. Jeffrey was what we had always hoped every salesman would be like. He was kind, personable, honest and speedy. We didn't have a usual car buying experience, we had an exceptional one at your dealership. Our next car will also likely be a BMW and we will definitely drive out to Riverside BMW to do business with you again.
It was a pleasure to buy from you and I want you to know that Jeffrey made the difference. He was great and our experience is one we will look forward to again in the future with you."
-Mindy F., Irvine, CA
"Darrin has always been great--he truly goes above and beyond the call of duty!!! Thanks Darrin!"
-Josh H., Murrieta, CA
"I didn't make an appointment. My service advisor was still able to check my car in and he was great. John Horgan is an excellent service advisor. He always exceeds my expectations! From drop off to pickup, [he] was able to communicate/update me through the entire process."
-Alan Y., Riverside, CA
"Tim Burgess and BMW of Riverside continue to not meet my expectations, BUT TO EXCEED THEM. Tim is the finest service advisor I've had and this is my 6th BMW. [The] loaner was impeccably clean, newer, and a pleasure to drive. Another job well done Tim and BMW of Riverside, thanks!"
-Tom P., Lake Arrowhead, CA
"The BMW is the Ultimate Driving Machine and you truly have the ultimate friendly and professional staff. Thank you for making the "buying a car" experience so enjoyable. I felt very "safe" [and] I have never had such a beautiful car. Pablo Hojberg is a great teacher. I am not used to all the gadgets, and he was very orderly in explaining everything...thank you Pablo."
-Gina T., Rancho Cucamonga, CA
"John Horgan is the only service advisor I will deal with because he is very efficient and always takes the time to explain the service my vehicle will be receiving."
-Elizabeth S., Perris, CA
"Once again, Darrin Shadle did a great job servicing my needs. He went above and beyond, and that service is why I will be shopping for my 4th car with your dealership soon."
-Paul T., Moreno Valley, CA
"Sachelle is always so nice, and Rebecca is truly the best. Make sure you keep these two employees, they are the reason I come back."
-Dawn T., Crestline, CA
"I would like to commend Mr. John Horgan for his exceptional assistance with having my car repaired timely and effectively. It took a second visit and several days to find and correct the problem, but the service team stuck with it and corrected the problem. The car was super clean on return!"
-Gerry B., Riverside, CA
"Darrin Shadle was my service advisor and he not only helped me with the service and inspection on my X5, but he arranged for my car to be picked up by the Holmes Body Shop and a scrape in my bumper repaired all at the same time. It was a very big help and convenience to me. I want to tell you how accomodating he was. Big Thanks."
-Patricia S., Perris, CA
"BMW has the most outstanding service and most pleasant people I have dealt with."
-Brent S., Redlands, CA
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