Customer Testimonials
⭐️⭐️⭐️⭐️⭐️ 5-Star Review
I had an amazing experience at BMW of Riverside! I was able to get a great deal on my car thanks to Wael, who was incredibly helpful, knowledgeable, and made the entire process smooth from start to finish. He really took the time to work with me and made sure I got exactly what I was looking for.
Big thanks as well to Nader, the sales manager, for making the deal happen. His professionalism and willingness to work with me sealed the deal.
If you’re looking for a BMW, definitely ask for Wael, you’ll be in ... Read More Google - May 16, 2025
Very professional, if you LOVE your BMW you will love this dealership. They will take care of your baby!
Great Service I will return and appreciate you all Thank you
Very communicative and professional employees, definitely recommend taking your BMW vehicles to this location.
From Start to Finish, Dylan, Adriana, Wael and Eduardo at BMW Riverside Went Above and Beyond for me! I have been a BMW fan/driver what seems like my whole life. To me they have the absolute best cars, but it is undeniable now that BMW also has the best team members!
I recently had to return my BMW lease and get into another vehicle, unfortunately I was saddened because I could not afford to get into another BMW. I was set on Tesla as they were cheaper and it fit my budget. I had ordered the car already and ... Read More Google - May 14, 2025
I recently leased a BMW from the Riverside dealership and had an excellent experience working with Wael Elassal. From start to finish, Wael was professional, knowledgeable, and genuinely helpful. He made the entire process smooth and stress-free, answering all my questions and making sure I was comfortable with every step. It’s clear he truly cares about his customers and takes pride in providing top-notch service. I highly recommend Wael to anyone looking for a new BMW he made the experience enjoyable and hassle free
I have the service done on one of my BMWs here, and they always treat me wonderfully—very attentive and helpful every time.
Professional service extended
Thank you for providing services for my BMW. The waiting time was a little longer than I expected; the inside cleaning of my car could have been a bit better; however; my car performs was superb.
May Mortada provided outstanding service during my purchase. She was very helpful, prompt, and everything she told me was accurate. I would reccomend her and Riverside BMW to anyone interested in purchasing a vehicle.
I always get excellent customer service.
To be honest it was one of the best experiences. It was my 1st time going to BMW. I have a 2014 X5 and they fixed the recalls for free. Also gave me a nice coupe to ride in when my car was getting fixed. If I had the money I would go there to get my car fixed all the time.
Awesome experience,
Excellent buying experience with Mr JR the sales guy!
Blown away by the awesome service from my Advisor Sam, Tech Ali, Foreman Miguel. No sales pressure and got my car back in a timely manner. Will definitely be coming back!!!!
Quick brake fluid service Friendly people.
Good experience!
Purchased tow new BMW X5, at BMW Riverside. Each time, I drove away feeling I paid a fair price for my new car. Never felt pressured. It was a Pleasant experience. I would recommend Riverside BMW to a family member or friend
Great deal and great customer service. I’ll drive the extra mile for service.
Very professional and courteous associates at the BMW of Riverside. Thank you for the great service. Richard Fierro
Employees are friendly and professional. They are always ready to help, especially Mark.
Daily, my Service Manager, did a fantastic job ensuring the my 435i Gran Coupe was serviced in a timely manner. Even with no lender BMW's available, she ensured that I received a rental car ASAP. Daily kept me abreast of the status of my repair, even though I could look it up on the app. Daily was professional and responsive.
Daisy is the best
The BMW Riverside provided an excellent experience — the staff was both well-informed and welcoming. "Everyone at the dealership was friendly and clearly knew their stuff. It made for a very positive experience.
The staff and process for purchasing a vehicle is outstanding. I drove in, traded in my car, purchased a new one and drove out in just a little over an hour. They are organized and have great stock of vehicles. I highly recommend them for your next car purchase.
JR was great; no wasted time just got the deal done.
Great hospitality. Jr is the best salesperson there is!!!!!! Hands down. From start to finish!!!!
I went to Riverside from Newport Beach for one person, May Mortada. She was amazing! It started on the phone and she continued to work so hard when we went out there. The entire experience with her was so positive we left with 2 cars!
I strongly endorse Bruce Harris BMW of Riverside for all your BMW buying needs. Our experience with Bruce Harris spans over two decades, during which he has consistently delivered exceptional service.
Seamless service.
Told me they would wash my car after getting maintenance done. Spent over 1000 and couldn’t get a little car wash. States on my receipt “complimentary car wash” but it wasn’t given. My advisor told me to tell cashier to “rewash” my car but it wasn’t never washed in the first place. Disappointing will be going to Ontario next time.
(Translated by Google) Excellent service (Original) Excelent service
Always accommodating and quick to get me through the service process. No problems at drop off or pick-up.
I had an amazing experience at BMW Riverside! From the moment I walked in, Wael made me feel welcome and truly listened to what I was looking for. His professionalism, patience, and knowledge were outstanding. He went above and beyond to help me find my dream car, and I couldn’t be happier with the outcome. The entire process was smooth, stress-free, and even enjoyable—thanks to Wael and the great team at BMW Riverside. Highly recommend if you’re looking for top-tier service and the perfect ride! 🚗💙
The BMW Riveraide team is amazing!! The absolute best car buying experience you will have and they do it time, and time again. They are the gold standard!
My Auto Advisor Daisy was the best. It was my first time ever at the Riverside location, and Daisy welcomed me with a warm smile and pleasant demeanor. She answered all of my questions and concerns with complete honesty. The atmosphere was clean. Everyone greeted me with a smile. Top notch customer service. Not to mention - gourmet coffee and tea 😁! Will definitely recommend BMW of Riverside
I’ve been servicing my x5 & x7 with bmw of riverside and they’ve always taken good care of my vehicles and myself. I highly recommend
Awesome
It was a pleasure dealing with May at BMW Riverside. She was responsive to my multitude of asks without question. Would recommend working with May, hands down.
Great experience thank you Max!
BMW of Riverside is an awesome place. Whenever I have reason to be there I am pleased with the level of efficiency, the friendliness of the staff and the knowledge they readily share.
Excellent service and staff, Ernie the Service Advisor makes me feel very welcome
Sergio is a excellent service advisor every time I come get my car in and get it serviced I appreciate him being my service advisor
The purchasing process was fast and smooth, BMW representative Max Krohn was most knowledgeable with all the documentation needed to be handled and specially the how to set the car to get me going . There are so many features and setting available and Max helped me how to select what I wanted. I am extremely happy with my car and the service !!!
I was thrilled with my experience of purchasing a new BMW I4 from BMW of Riverside. Wael, my Client Advisor, went out of his way to make me feel like I was being “offered” an I4 and was not being “sold” an I4. I also have to say that every single person I met or spent time with at BMW of Riverside went out of their way to make me feel relaxed and comfortable. This included Nathan, a Product Genius, who independently took the initiative to engage with me and help make my experience pleasurable.
Gabriel is a fantastic associate. Patient, helpful, and works by what's right for his customers. We came in to buy the IX and the i4 and everything couldn't have gone smoother. He was particularly patient and helpful with us post-sales when we asked to have him help us set up all the car settings. He explained everything perfectly and made it so we understood how to best experience the cars we purchased. Thank you Gabriel
Ernie was a big help. Great service!
Samuel in service is great very helpful follows up and is very prompt with getting a resolution.
Excellent buying experience
My wife and I had a solid experience at Riverside BMW, thanks to the efforts of Julian and JR. From the moment we walked in, Julian was attentive and informative, guiding us through the our options without being pushy. He offered great insight into the car’s features and making the paperwork process smooth. While there were a couple of hiccups along the way, their professionalism and patience made a difference. Overall, it was a great experience, and we appreciate their efforts to ensure we found the right car for our needs. Will absolutely he back for our next BMW.
Best dealer and best service. Justin is the man, don’t know what I would do without him!
After 7 months of looking for the right people to work with, BMW Of Riverside made it happen for me. The Senior Sales Manager himself along with his team made this dream a reality. Thank you for an exceptional and professional treatment. I had the best experience here out of 5 other dealerships. You MUST go here to get your BMW and ASK FOR OSCAR! I'm definitely coming back for future purchases! I highly recommend BMW Of Riverside if you want the best possible treatment. Thank you!
I had such a great experience at this car dealership! I went there to buy an electric car and the entire staff was so helpful and professional. Dylan Barnes was my client advisor and I highly recommend him because he was very knowledgeable about the entire BMW fleet and he really helped me narrow down the specifications and packages on several different cars. In the end, I got a beautiful car for a great deal.
Great customer service skills very punctual and returning calls to give you updates step-by-step overall great customer satisfaction in a great quality service industry. Service customer representative Ernie was amazing at providing all the details to my service updates and questions and concerns I had… my BMW is running and fixed in a very timely manner…
Great Customer Service! Thank you Mark Decker for your commitment to your customers and the Best service!
As always, I’ve had a great experience at BMW of Riverside. I’ve leased now 5 cars from here and never an issue. Julian Bernache has helped me with the last two and he’s been great. Attentive. Overall very satisfied with him and his management team. Until next time…
Great people, great product and great facility.
Beware of this dealer
When I leased a new BMW iX from this dealer last year, I trusted that a BMW approved dealer would be professional and honest. I did not expect to discover after closing undisclosed charges for unnecessary add-ons that were not explained or given an option to opt out during negotiations. More specifically, I was charged $1,995 for Eckbond and $1,195 for 3M Protective Film to protect the paint of a car I was leasing for 3 years. Why would a reasonable car leaser agree to pay almost $3,200 to protect the paint of a car that they don’t own ... Read More DealerRater - Mar 22, 2025
Excellent Service Visit! No loaner cars available so I had to wait for my car to be serviced. They had me in and out in 2.5 hours. Plenty of water and coffee available. Service kept me updated on the progress of the maintenance appointment. Advisor was great!
Amazing service and a trust worthy and tip salesman Bruce Harris. I highly recommend!
Bruce is awesome at BMW Riverside.
Christian our service advisor is always friendly and very thorough. We needed a routine service and some recall work. Repairs were done in a timely manner and we were provided a loaner vehicle. My only issue but more of a suggestion they should let you know before hand that there is a $500 hold on a CC for the loaner. When I set my appointment they ask if you need a loaner but leave that part out. I think that’s something that customer should be made aware of before hand. Overall I am very pleased with everything!
Great service
Had an awesome experience they were the best .
BMW of Riverside provides amazing service. I highly recommend them when purchasing your next vehicle.
Excellent company, great customer service and the best sales person
Great service and provided shuttle services
Everybody at the dealership is very nice and friendly and do a great job May was great and Ulisses in service was excellent
2nd time remote car buyer at BMW of Riverside, in 6 or so months. I'm in northern CA and flew down the first time and drove a car home. Attempting to do a 2nd deal for another car, I got nothing but the run around from a "salesman" named Gabe there. Seriously frustrating -- was not being flexible or helpful and in fact, was impeding doing a deal with us. I am a career long sales guy myself and was seriously frustrated in how inflexible and non-accomodating he came across as. I get that you have general rules, ... Read More Google - Mar 4, 2025
Good experience, my agent was very professional & helpful. Everything went well & i was very pleased with the service i got.
My sales associate Michael Montoya did a great job. He was attentive, knowledgeable and explained everything pertaining to the vehicle and made sure I got the best service possible. He didn’t pressure me. Loved his gentle spirit.
Great customer service. Justin is great
Chris from the service department at Riverside BMW provided exceptional assistance, service experience with Chris at Riverside BMW was outstanding