Customer Testimonials
Service seems quick and friendly. If you are looking for a new car ask for Mark Decker. He’s an easy going, friendly guy.
Ordered my car custom a few months ago, just came in , needless to say I'm in love . My first bmw , Chris was amazing and the process was super easy and I was in an out very quickly.
BMW of Riverside offers a mostly zero pressure sales approach, inviting customers to purchase at MSRP, and with none of the typical behaviors known at most other brand's dealerships. On the service end, expect a smooth reception and efficiency throughout. Costs are always going to be a bit of a shocker, it is BMW after all, but given that most modern automobiles have reached a point where component prices are ridiculous all over, this shouldn't be too much of a surprise. All in all, BMW of Riverside is one of the few great dealerships I've been to.
Had to leave car longer than usual. I was happy that I was kept informed as to progress. Service rep was courteous and friendly.
Such a professional team and dealership
Great customer service. So far the best car buying experience. Make sure to talk to Dylan when you’re there, his expertise is unmatched.
I special ordered a 2024 BMW 530i back in September 2023 and let me tell you, I’m already driving the car. That’s how fast the process was. Everything went smooth from ordering the car to signing all the paperwork at the finance department. I would like to thank you Gabriel for everything. Great customer service, humble, professional, and last,kept me up to date with the process of my order. Me, being a business owner myself, this is the type of employee you want to have at your business. Someone that cares about the customer service, the business, and his ...
Eli is a great sales guy. He went above and beyond to earn my business.
This is the second car that I've bought from this dealership. I appreciate that they don't do the sales gimmicks that other dealerships do (hiding clearcoat and tracking options in the proposed contract, for example). The buying experience was fast and relatively painless. The salesman went the extra mile for us - literally, driving to our house to pick up a check and later, to drop off some paperwork. The only negative part of the entire experience was that I discovered when I got home that the second key needed a new battery.
Very friendly
Ryan was my go- to person when I bright my x3 in for service. He was patient, helped me understand the package i paid for and was really nice. He deserves raise.
I seriously enjoyed BMW Riverside location more than Ontario. They are attentive, clean and welcoming. I had a service light come on, so I freaked out and made a reservation the same day after I got off work at 8am. I scheduled my appointment at 11 but came at 9 because I had nothing else to do. They took me in without any pushback. Ryan Rocheleau was my service advisor and he always kept me in the loop with updates on the status of my car. I would recommend this location.
Service met my expectations and the advisor (Ryan Rocheleau) was extremely accommodating.
Very fast. Very professional
We loved working with Mark Decker. He was very accommodating, friendly and worked for us to find the right X5 and best deal!
excellent service
Very good service from A to Z.
Justin and his crew were really fast and patient ! I was going through a warranty process and Justin made it really easy for me and helped me relax my mind when I was stressing out. Justin and his crew managed to finish my car in a day
They did not reserve me the loaner car promised this is only a big deal as I have a fake knee which makes it very hard to get in and out of low cars.
Received excellent service from Sergio when I took our BMW 530e for servicing. He explained everything to me and wrapped up the service well in advance of the estimated time. The car was washed and cleaned as well. Thank you Sergio!
Good service
Very professional and knowledgeable representative
Best car buying experience! Great deal! Thank you Tony and Mark. You have a customer for life.
Love Daisey!!! Always great service.
Great dealer excellent service. Ryan has been my service advisor for years and he provides unmatched customer service every time. I’ll never go anywhere else.
Exceptional service in a timely manner. Nice people in service, sales and business practices.
Excellent customer service~Cristian in the service dept.
Ulisses is the BEST service advisor I've had over the life time of my 2014 750LI
Great service
Have always had the best experience at BMW Of Riverside. If you are looking to buy a car go down and ask for Gabriel. He will take great care of you!!!
Everything is perfect thanks bmw Riverside team appreciate your help
Excellent communication, gave me his cell phone number and was quick to reply, purchased a car with the dealership being 350 miles away
Excellent service
Went to BMW of Riverside for service on my newly acquired car. Ryan in service was friendly and honest of possible outcomes and cost. Which I appreciate. He told me, I will call you in 2 days with an update… 2 days later I got the promised call with the update. Whole process was great. Will continue to visit for all my service needs.hopefully all continues the same.
The best !
The staff is friendly, knowledgeable and professional. Dealership is always very clean and with great amenities. I leased my previous car from here and throughout the years I had inquiries and took my car. Every time I was treated as I expected from a brand like BMW.
I always take my car in fir service to BMW of Riverside. They have excellent service! Justin is the best!
Great !
Eduardo provided excellent service. He knew everything about the car and helped me with the set-up process.
1st time visiting this dealer for service. Was thoroughly impressed throughout the entire process. Received updates via text and my Service Adviser reached out too. The drop off was smooth too. Lounge was comfortable and stocked with a coffee / espresso machine, water, and some snacks. Made my way over to the show room to check our the latest M4, I spotted a display of color options & interiors for another vehicle (unsure if all models). Would recommend this place to anyone with a BMW.
Just got it and love it
Great experience with Oscar Contreras. He answered all my questions for my first purchase at BMW. No hassle, no pressure, no tricks. ( I did my homework before I got there. Future buyers! Always research before a purchase for a vehicle) The staff at Riverside BMW make you feel valued. Thanks again, Oscar. I love my first BMW👏
My service advisor Ulisses always goes out of his way to make sure I get 5 Star service. Ulisses always has a warm big smile. Love the whole experience at Riverside BMW.
My favorite dealership 🙂 On my 4th vehicle from BMW Riverside!
Good Service
This is my third BMW that bought here. I love my BMW of course. I also love the service I receive. I have no complaints. I especially like receiving loaner cars when my service will be lengthy in time.
Great service department Eddie and Ernie are the best!
BMW Riverside was a pleasant experience. My sales advisor JR was courteous, knowledgeable, and patient. I would definitely return to this BMW dealership in the future.
Excellent service and sales team. BMW of Riverside honored AC repair under warranty even though car warranty had recently expired. Thank you Sergio H and Mark D…!!
I’d give more stars if I could. I’ve brought my BMW here twice for really minor stuff and they have gone above and beyond with their service. Found major issues that other dealers weren’t spotting. Putting me in a loaner. Just the little things that they do makes the service 10x better.
I've had the best experience at BMW of Riverside. This is my 5th new vehicle purchase at BMW of Riverside and my sales rep JR is simply the best. He makes the process very easy and honest. If you're ever contemplating a BMW go see JR he will take good care of you.
The service department provided the best services possible. I am handicapped and never lacked for any attention to my problems. My car received a thorough inspection and I now feel that all is well.
Rep was very helpful. A little disappointed my car didn't get washed or the air in my tires filled, but was told I could come bacj
When it comes to taking your BMW for service, always ask for Ryan Rocheleau! He is so helpful and really goes the extra mile to ensure the service I receive is excelent! He is very honest and reliable. Thanks Ryan!
Good ex[erience. Disappointed that car wash was broken. Unable to get a complimentary carwash
Excellent, prompt, friendly services.
Daisy was awesome. She got me in and out of the service appointment in a flash. It’s hard to get this type of service and with my schedule , I truly appreciated it. Keep up the great work
Best customer service I ever had, thank you.
Everyone is super friendly and professional. from the guy checking you in to your consultant to the car loaner desk person. they are efficient and from what I felt they are not trying to upsell you on unnecessary repairs.
Excellent service! Very nice dealership
Effective and timely communication with thorough diagnosis and analysis. All while driving a terrific loaner car
First time dealing with BMW and the service received from BMW of Riverside was outstanding! From the online interaction to the showroom visit, through test drive, and finance. They followed through on every aspect of the sale and did not disappoint. Definitely recommend this location.
Ulisses is just an awesome person that understands customer service and makes you feel appreciated. Thank you for being the person you are taking care of my car when it comes in for service.
Everytime I bring my 330 in for service they do a great job.
I waited for the service at the building. The environment was excellent, and I found a desk where I could work during the time I was waiting for the service. The coffee was also good. Thanks.
Made my appointment through phone and found it to be easy. I loved the frequent tex message update about when my appointment is nearing. Staff was awesome especially and shout out to Sergio H. My service consultant. Good Job riverside BMW service team
Great Service
Ulisses was my service advisor and I’m impressed! He communicated in a professional way, and kept me informed of the progress of my repair. This was my first time going to the dealership and I felt appreciated as a customer. I’ll be going back!
I love the complement car wash after servicing my car. The advisor (Rob Trueworthy) is very nice too , he gets to the point of what I need.
Outstanding sales staff. Very informative
Fast and efficient service and costumer service is very professional and helpful
Great services, highly recommended
Very Pleasant
Everyone that I came in contact with were professional, knowledgeable and understanding. Never once did I feel rushed or pressured to make snap decisions. BMW team was great. Thank you!
I have been waiting to get my hands on a 2023 BMW M3 competition and Gabriel was able to accomplish that with letting me know there was a 1 and 1 color of an M3, so I had to check it out. Once I went to look at it, I said it was perfect and BMW of Riverside made my dream come true. Good people here at BMW of Riverside. I recommend anyone looking for a BMW to check out this dealer. They have the best of the best.
Justin gave us outstanding service and awesome with his communication as well... Thanks! to a great team there at BMW of Riverside!