Customer Testimonials
BMW of Riverside was very courteous in helping me solve the urgent need for my car. Tim Houston and Stacy was very helpful getting me checked in and providing a timely repair. Stacy kept me informed.
Amazing help from the staff they were nice and helped us reach the amount we wanted to spend. So helpful and especially mark he was of great help.
(Translated by Google) The service for my car was excellent with Sergio... but in the showroom, the manager told me I could rest on one of the salespeople's chairs (because I had foot surgery). When the salesperson arrived, he asked me what I needed, and after a few minutes, he told me there was space in the coffee area and that I should move. It was really rude of him. What a shame.
(Original)
El Servicio para mi auto excelente con Sergio .. pero en la sala de ventas me indico el gerente que podia descansar en un sillon de ... Read More Google - Nov 9, 2026
JR is awesome, he patiently answered and guided us on choosing the right car.
Working with Blake Thompson at BMW Riverside was a top-tier experience. I initially told him I wasn’t going to buy a car, but Blake kept in touch, kept me roped in, and was always incredibly respectful and professional. Because he listened to what I needed and stayed on top of it, he presented me with the exact deal I wanted that weekend. He’s so good at what he does that I walked away with the car! If you want a salesperson who builds real trust without the heavy pressure, go see Blake.
Every person involved was professional and knowledgably.
This review is for Service Department. I have been getting great service for years and at present my Service Advisor is Sergio and he is professional and courageous and good guy. Sales department stinks. I had left two messages for sales man because I wanted to purchase a car. He never called me back. It is their loss if they have sales people like this.
The team at BMW Riverside were fantastic, I did not go in to buy a car on Saturday but ended up driving out in a great X6. Thanks to all the team there for a great experience.
Awesome people to work with when they are taking care of your car! I highly recommend buying their oil change contract.
I live 10 minutes from BMW Ontario but I drive 45 minutes to BMW Riverside instead. Remarkable difference in service quality and HONESTY. Daisy at Riverside is an excellent advisor and provides knowledgeable and honest service
The representative was professional, cordial, very accommodating and thorough throughout the whole process of servicing the car.
I must take a moment to let everyone no about the outstanding service I received at BMW Riverside. First let me start by saying that I'm a true BMW customer with my Deep Frozen Grey BMW M5 Touring being my 5th M Car. I live in La Jolla, Ca and I travel almost 3 hours 1 way to bring my BMW to Daisy Keene at the Riverside BMW service department! Daisy has been at this dealership for 12 years and has the constant stability, care, and authenticity that BMW enthusiasts must have! Her listening ear to detail is key! Also she knows ... Read More Google - Oct 28, 2026
I have done service and part at BMW riverside for few years. Alejandro always the best advisor.
I had a great experience at BMW of Riverside. Tony from sales was very helpful, I was able to drive off in the vehicle I was looking for in a no pressure environment and the process was fast!
Never go to this place went in no issues came out with a bucket of oil leaking from my car. My car never broke down until I went to this place the person who put it together his name Rubin don’t trust anything that he says. I’m just now about to start a lawsuit. Trust me don’t waste your time going to this place.
I love the care and the amazing service provided by this BMW center. Definitely the positive of the BMW center in Alhambra! Totally opposite! Thanks for all the great help fixing my tires of my newly lease car!
Sergio has great service at BMW
Stacy is the ultimate professional. She quoted an ETC and my car was completed and clean at that time. She provided recommended service and cost and the whole experience was very satisfactory!
I’m giving Richard Houston at Riverside BMW Service five stars for providing exceptional customer service!
My car needed several repairs, and I was understandably nervous about the costs due to my current financial situation. Richard took the time to listen to my concerns and provided a clear, detailed service plan outlining the total costs and timeline for the repairs. His honesty, transparency, and professionalism made me feel comfortable and confident throughout the entire process.
Richard truly went above and beyond to make what could have been a stressful experience a positive one. His customer service was outstanding, and I ... Read More Google - Oct 14, 2026
Richard houston was the best sales representative I have met. He was friendly. Courteous and very knowledgeable of his job and explaining details of vehicle. Thank you Richard. He’s a great asset to your company
Derick was exceptionally kind, knowledgeable, and informative while walking me through the details of the BMW X6. I particularly appreciated him taking extra time to explain the available warranty options. Please pass along my sincere thanks to Derick for his outstanding service.
Thank you to Michael for making this a simple and quick purchase process. We communicated very well over the phone to make sure things were seamless when I came in. He is very straightforward and honest, and went above and beyond to make sure my CPO vehicle was detailed and waxed to the maximum. They did such a great job detailing it. Thanks Michael for making this easy.
The best BMW dealership I have been to! Jaye was extremely helpful and provided exceptional service. I appreciate him taking the time to show me the type of cars I was looking for and helping me decide which car would be the best fit as a new mom. I look forward to shopping with him again. I would highly recommend Jaye and this dealership to help someone obtain the car of their dreams. Thank you Jaye!
Great service from Jaye! Go see him and get a car !!
My experience with this BMW dealership and its service department has been an absolute nightmare. I dropped my vehicle off a month ago, and for the past two weeks, I have been met with unanswered calls and texts while desperately trying to get updates. When I finally receive a response, I am given excuses about updates supposedly provided to me that I never received.
After being quoted a final price for parts, they attempted to increase the cost. I decided to authorize someone to pick up my vehicle and the parts so I could have the work completed elsewhere. Throughout ... Read More Google - Oct 9, 2026
Great service!
If I could give my experience at BMW RIVERSIDE negative stars I would. I dropped off my BMW X3 on Friday to get my back breaks fixed at the time of drop off I mentioned that my sun roof and wipers don’t work. My technician was Sergio he told me they would look at it and let me know after the whole day passing and ZERO communication from Sergio I ended up calling at that point I was told both issues were under warranty and they would need to keep my car till Monday. I agreed, Monday came and ... Read More Google - Oct 8, 2026
I appreciated the quick service on my vehicle and the option of night drop. I was pleased with the service Richard H. provided me as my Advisor. He was kind, very helpful, and funny. I was new to this location and I will definitely come back and choose Richard. I appreciated the call back from the night before when the operator had missed the call. However, the person returning calls cut me short before I could ask about my car or to speak to the Service Dept. I ended up hanging up and calling them myself. I also was really ... Read More Google - Oct 5, 2026
I had a really good experience with this dealership and the sales person Gabe. Everyone was friendly, helpful, and easy to work with. He answered all my questions, made the process simple, and never pressured me into anything. I’m very happy with my vehicle and would definitely recommend this dealership and Gabe to anyone looking for a car.
Had a fantastic experience in service with Richard Houston. As someone who is in sales at another brand I appreciated his attention to detail and the level of customer service was outstanding. This was my first experience with BMW riverside but it will not be the last. Thank you Richard for getting a great deal on maintenance for my M3. Ask for Richard and he will take care of you! See you for my next oil change!
JR is the best
I tried phone calls to other bmw dealerships and only got a leave a message service,called three times over 3 hours.never tied to anyone. Called locksmiths advertised as bmw specialized,jumping hoops for there as who iam to be told technician will call you. More frustration. I called riverside bmw,call operator transferred me to parts department. I was told to bring car registration, my drivers license and 2 to 3 days a factory fob would be at dealership for pickup. No bull pucky,smooth experience all the way.
Bought a car from Michael Montoya. He was nice and polite and worked hard to make the deal right for me. Would highly recommend.
timely accurate pleasant helpful Ernie Gussman was very helpful and very thorough in helping me deal with a dead battery
Gimi was great to work with. The dealership staff were very attentive to my interests. Communication during the process was effective.
Best service hands down, service advisor Richard kept me in the loop for My service on my x4!
Great customer service.
Good & fast service upon request
ZERO STARS if I could.
Terrible service at BMW of Riverside. I will never return.
When I picked up my car, I was offered a complimentary car wash and told it would take approximately 10–15 minutes. I agreed and waited. After about 30 minutes, my car finally came out—only to discover that it had NOT been washed. It still had a thick layer of dirt on it.
I asked to speak with a manager. His solution was to offer to wash it if I could wait another 10–15 minutes. After I explained that I only had about 10 minutes because I had already ... Read More Google - Sep 25, 2026
Friendly staff and very helpful.
Daisy was great from the start. Very pleasant and welcoming. She clearly addressed my vehicle concerns and kept the line of communication open with me
Love the care and attention my BMW car got! They are very detailed on everything they do! I highly recommend them especially Ernesto Guzman!
Absolutely the Best Service Experience... The Video I received of the Multi-Point Inspection was everything Next Level! My 7 Series smiled Great Coffee and the time went by fast....In and Out... Salute to BMW Riverside!!
Same day service and excellent care given.
Just had the best experience meeting the customer service manager Ulises he took the time to come out along with the service rep to explain to me how I could extend my warranty although I did not extend it. I was very glad to receive the professionalism by the manager, this man definitely deserves his recognition.
I wanted to take a moment to recognize the outstanding service I received from Uliesses Torres, the Customer Service Manager, and Alejandro Villanueva during my recent BMW service visit.
From start to finish, they treated me with professionalism, respect, and genuine care. What stood out most was their willingness to help and make sure I felt taken care of throughout the entire service experience. Their attention to the customer and commitment to providing excellent service made a lasting impression on me.
Uliesses, in particular, demonstrated exceptional leadership and customer service as the manager. The professionalism, helpfulness, and care shown by ... Read More Google - Sep 23, 2026
I would definitely want to recognize the customer service manager,Ulises every single time I have my vehicle service there. He definitely ensures that everything goes smoothly and that I am taking care of. He gives me the right explanation and definitely gives the right directions to his team. He definitely is a good example of what customer service should be like he is an individual that I always look forward to seeing when I go there. Great Un selecting him to be the customer service manager
Went to the Riverside BMW to help
My daughter get her dream car (M3) I highly recommend this dealership. I have been to other dealerships and I can’t tell you how many pushy and inpatient people I have ran into. Robert the actual sales manager, was so, so , so patient with me. He is the most polite and transparent manager. Absolutely loved him. He made our experience so worth it. Also Jimmy who answered us every question was so helpful and knowledgeable. Then we finalized with the paperwork with Ali he too
Made our experience over the top with ... Read More Google - Sep 22, 2026
Walid was great to work with and went the extra mile for us! He will definitely be the first person I call for future purchases! Thanks BMW of Riverside! Like
Giovanny was great, he explained everything and was very nice. I definitely would recommend him to everyone.
Great Selection, great online Advertising (CarGuru), fair prices
Service on my car was great and prompt. Rental Car requested was an hour late.
Worst customer service you could ever imagine. Don't come in for service or recalls, take to another BMW dealership. they have wasted my time countless times.
I purchased a car here and the Finance Manger Jennifer has very deceptive sales practices. I have entered a complaint with the FTC and the BBB and calling my state Attorney. I also placed a BMW corporate complaint. She sold me a "warranty" that was actually a maintenance plan for $10,400 . I found out after taking my car in to another dealership. They state she no longer works there as if that solves her deception. I would never return to this dealer again.
I had a great experience at BMW. Sergio was very kind, professional, and helpful throughout my visit. He made the whole service process smooth and easy, and I really appreciated his excellent customer service. Highly recommend Sergio!
I had a great experience at BMW. Sergio was very kind, professional, and helpful throughout my visit. He made the whole service process smooth and easy, and I really appreciated his excellent customer service. Highly recommend Sergio!
it was an amazing day we got what we're looking for and thanks to bruce harris for helping us..thank you sir bruce i will appreciate you
Bad customer Service and and they don’t do whatever they say they wanna do to your car
do not go there I ve been going there every time i go they always find something wrong costing me thousands of dollars . I WAS NAIVE BELIEVE IN THEM BUT MY CAR NEVER GOT FIX. LAST TIME WHEN I WAKE UP I TOOK MY CAR BECAUSE THE AIR CONDITION THAT THEY PREVIOUSLY CHARGE ME THOUSANDS OF DOLARS WASNT WORKING RIGHT GUESS THEY SAID THAT IS SOMETHING ELSE NEW CHARGE OVER 5000 THOUSAN DOLLARS .
ITS WAS A LIE I TOOK IT TO ANOTHER DEALER AND THEY FIX IT WITHOUT THOSE THOUSAND OF DOLARS BMW RIVERSIDE WAS CHARGING ME. BE AWARE THEY WILL ... Read More Google - Aug 26, 2026
Chris Sharpe is the very best. I will never deal with anyone else. Thank you for all your help over many years.
Sergio is my service representative I appreciate he professionalism how often he keeps in touch and ensures that I understand all recommendations
Staff is very courteous and professional. The amenities available to customers are very good - choices of coffee, team and bottled water. There's even popcorn. I will say though that, if you choose to have your car serviced here, you will end up paying a lot more than what you really intended. In fairness, service advisors are compensated based on how much money they can extract from customers, and not on the quality of their interactions with customers. I suggest that you fully understand the service time intervals your vehicle requires, prior to agreeing to extra services being performed.
I was a bit disappointed with my first experience at this BMW service location. When I arrived, the process felt very unorganized. There was no one available to greet or guide customers as they walked in, and since it was my first time at this location, I was unsure where to go. I ended up standing there for about 10 minutes before someone finally assisted me.
Once I was helped, my service advisor was professional, courteous, and helpful, which I appreciated. However, I was disappointed that my vehicle was not washed after the service. At other BMW dealerships I’ve visited, ... Read More Google - Aug 6, 2026
We had a very positive experience with all the staff at BMW of Riverside. We highly recommend everyone there.
I rarely leave negative reviews, but after experiencing the same issue twice, I feel it’s important to share my experience.
The first time I brought my BMW to BMW of Riverside, my vehicle had a coolant leak that took multiple visits before it was properly diagnosed. I gave the dealership another chance because I believed the experience was an exception.
Unfortunately, the exact same pattern happened again.
I recently brought my vehicle in because my A/C wasn’t working. Before my appointment, I believed there was a leak in the system. After inspecting the vehicle, I was told ... Read More Google - Aug 4, 2026
Blake Thompson is a great, efficient and knowledgeable sales person. He and his team delivered a good price and service on my new lease vehicle.
Staff was outstanding! All were kind and professional. I was very impressed with the quality of work.
Wally was our salesman at BMW of Riverside. No stress, no salesman gimmick. Just straight forward. Buying a car is always stressful it wasn't with Wally at all. Great inventory of cars with great prices. Finance department was also very chill. Love our new car. Thanks
Responsible and professional of handling this recall before as well as during and after, very satisfied
IAlejandro at BMW for providing outstanding customer service. From start to finish, he was professional, knowledgeable, and genuinely attentive to my needs. He took the time to answer all of my questions, kept me informed throughout the process, and made sure I felt comfortable every step of the way. His positive attitude, patience, and commitment to excellent service made my experience enjoyable and stress-free. Alejandro is a great representative of BMW, and I truly appreciate the care and effort he put into ensuring everything went smoothly. Thank you, Alejandro, for going above and beyond!
Richard Houston was great in service I like the way I was treated . I will recommend
The BMer dealership on 3060 Adams Street in Riverside, gave us an amazing experience in leasing/purchasing a car. I highly recommend even if you're just curious about BMWs. They went out of their way to give a mom of two Special Needs children a great price. They were especially kind and patient with my children. Recently, we took the car in to be serviced and they brought us home while working on our car and collected us when it was completed. They communicate well and are extremely professional. We greatly appreciated how they clean our car--they are very helpful!
Excellent customer service, friendly knowledgeable staff and great communication. My advisor, Daisy, always gives me great advice, and is amazing with coordinating all of the service required and keeping me apprised of progress and any issues!
Received a letter for 2 safety recalls. BMW kept the car 4-5 days.
$300 diagnostic was declined prior to the services when dropping of the vehicle for inspections. I had one check engine light because my coils needed to be replaced.
Days pass just to be inform safety recalls weren’t necessary to be replaced.
Car still not ready for pick up!
Apparently my FRM module needed to be replaced along with my coils.
BMW said it was cover by warranty, and did the service “supposedly”
FRM module and coils were not replaced and BMW technician did an half ass job aligning ... Read More Google - Jul 21, 2026
The people are friendly and accommodating. My advisor,Giovanny went above and beyond to make sure’ I got the full BMW experience
I looked at five shops and found BMW, Riverside to be the best value & service
Great customer service and excellent communication. They were very clear on what was being done to the vehicle.
Tech Support at BMW Riverside is outstanding with Earnie Guzman, Once we identified an issue requiring parts replacement the BMW sprang into action and the part was ordered from Germany. The part was eventually acquired in the US from an after-market supplier. Once received, the Service Mechanic , Robert Gordon, did a masterful job replacing the worn parts and had my vehicle back to me in 2 plus days. I appreciate their efforts to keep my vehicle in top mechanical shape!
I had a disappointing experience with the service department. I was quoted $807 for my brake job over the phone and via written quote, but when I arrived for my service appointment, I was told that quote was actually for the rear brakes and the front brakes would be $200+ more. I understand mistakes happen, but I was disappointed that there was no effort to honor the original quote or offer a reasonable compromise. Instead, I was told I was already receiving a discount because I was 'in the BMW system' and that the difference was on me. I ended up leaving ... Read More Google - Jul 8, 2026
Service rep Daisy is so nice and helpful! Very happy with her service! She always makes everything clear to me
Usually I have received great service, but this time I was not as happy. A minor thing, but I was told that my car had been washed when I picked it up, and it had not.
Best care buying experience ever at Riverside BMW! Was greeted by Brandon when I arrived, we talked about what I was looking for, and he was knowledgeable, supportive and completely professional throughout the process. Brandon took me on an extended test drive, pointed out numerous features of the Z4 i30 I was considering, and answered my questions clearly and objectively! He was supportive during the financing process, including my interest in paying cash for the vehicle. Dylan, the Finance Manager, was also very positive and helpful. Brandon and Dylan are a credit to the dealership and made my car buying ... Read More DealerRater - Jun 25, 2026
Don't buy here. They are dishonest and will try and get you to sign at a way higher rate. Go elsewhere this dealer scams their customers. They ran my credit, which is over 800 and tried to get me sign at 10%. HORRIBLE EXPERIENCE
I have been a regular customer for the Riverside BMW and every time I receive great customer service from the staff. This time I received excellent service from the technician Ernie Guzman.
The whole staff was wonderful at BMW of Riverside! Really made the process enjoyable to purchase my car!!
Great staff, answered all questions we had, and excellent customer service , delivered new vehicle on time.
We bought our 2025 X5 BMW from here in Riverside . Besoy was a great salesman, with a great personality. We now have our car there for service. Samuel Chen is taking care of our car and he is very trustworthy.
Had a great experience, Stacy was my service advisor and she was amazing, very knowledgeable. Riverside BMW is the best around, I drive several miles just to purchase and have my car serviced there. Continue with outstanding customer service.
Daisy and the crew very professional 10t highly recommended will definitely use again in the future