Customer Testimonials

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Google Feb 11, 2025

Ernie is amazing and always works fast!

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Google Feb 9, 2025

In and out in 1 day for 2 recall issues. Christian Viera was so helpful and so very polite. Overall the experience was an AAA++++

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Google Feb 8, 2025

Experience was awesome! Had an issue with my tires call Daisey got me and car was ready in a few hours. Daisy is excellent and knowledgeable!

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Google Feb 8, 2025

Gabriel was amazing and kind! 20 out of 20!!! Thank you so much!

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Google Feb 8, 2025

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Google Feb 7, 2025

Great, professional service.

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Google Feb 6, 2025

Daisy attentively listened to my concerns regarding my car and promptly acknowledged the issue at hand. Throughout the day, she and Raul kept me updated with video messages about the progress of my car's service, ensuring I was fully informed about the necessary repairs and what steps were being taken to meet my expectations. Their commitment to communication made me feel valued as a customer. Beyond the technical aspects of the service, I noticed a charming picture of Daisy's adorable pups placed near her desk, which brought a smile to my face. It's these small, thoughtful touches ...

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Google Feb 6, 2025

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Google Feb 5, 2025

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Google Feb 5, 2025

Sergio was a great service manager, visit to BMW was great!

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Google Feb 4, 2025

BMW of Riverside service dept takes care of business. Very professional and has attention to detail.

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Google Feb 3, 2025

I am a true Audi lover (we own 4), so switching to BMW was a hard decision. Larry Winkler helped us through the process of buying our first fully EV. He was so knowledgeable, kind and funny. Made the process so smooth and enjoyable. I would recommend him and BMW of Riverside to any of my friends looking at a BMW. We are very pleased with the look and performance of the I4 M50 series fully electric vehicle.

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Google Feb 2, 2025

Definitely would recommend. Chris Sharpe was terrific. He was referred to me by my financial advisor team, many of whom had worked with him numerous times in the past. His initial offer on my ordered 750e was the best among the dealerships I shopped. He was absolutely straightforward with no BS. Although BMW of Riverside was not my local dealer, I leased from them to reward the great shopping experience even though my local dealer (Palm Springs) reluctantly matched the deal. Would absolutely work with Chris again.

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Google Feb 2, 2025

BMW Riverside has treated my family and I with respect and professionalism for many years now. I would have no problem recommending them to a friend.

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Google Feb 2, 2025

Great experience. Max was very helpful, rest of staff i interacted with were also great.

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Google Jan 29, 2025

Great customer service in the service area for BMW Riverside! Ernesto Guzman was very kind and helpful and made my experience a great one! Nathan Duffy was very kind and welcoming as well! I will be back!

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Google Jan 28, 2025

This location is amazing! Very fast service! Professional and very friendly staff! Christian Viera is awesome! He made sure to explain everything to me clearly and I was able to get everything done same day!

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Google Jan 25, 2025

Excellent service provided by Sergio in the Service Center. Great communication, thorough and knowledgeable. Accurate estimated pricing and delivery date. I'm thankful to have Sergio take good care of me!

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Google Jan 25, 2025

Loved the atmosphere there. Haven’t had a bad experience there since my first purchase 9 yrs ago. I have truck from Moss Bros Riverside and their service and sales is terrible. When I’m done with my lemon from Moss, I’ll be buying again at Riverside BMW.

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DealerRater Jan 24, 2025

Sergio Herrera my service advisor At BMW of Riverside Was the best advisor and helped me get my car repaired He is personable and helpful. I would give him 10+ He is very efficient, Knowledgeable and communicated with me at every turn from getting a loaner to returning my car to me washed and vacuumed. I recommend Sergio Herrera. Thank you, Sergio.

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Google Jan 24, 2025

Christian Viera was kind and considerate. The recall work was done faster than expected and fluids checked and topped off all at no charge I had asked about an early oil change because of a planned road trip and he honestly told me it was not necessary This experience was so much better than my experience in Santa Monica that I would almost recommend driving to Riverside for service even if it is not a close destination!

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Google Jan 23, 2025

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Google Jan 22, 2025

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Google Jan 21, 2025

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Google Jan 20, 2025

Very good communication and professionalism. They supplied me with a loaner while they diagnosed and fixed the problem with my car (it needed a new battery). They kept me informed on the progress the whole time. Thank you BMW of Riverside!

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Google Jan 19, 2025

Staff is very friendly and helpful. Never felt any pressure to buy additional services. Everything is always explained to me before making any purchase. No issue with this dealer so far.

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Google Jan 18, 2025

Love my experience at BMW of Riverside. Was the best car experience I have experienced. I love to lease my cars but hate the purchase and decision making that comes with buy or leasing cars. Bruce was a dream such a wonderful and experienced individual to work with. Thank you Bruce at BMW of Riverside!⭐️⭐️⭐️⭐️⭐️

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Google Jan 18, 2025

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Google Jan 17, 2025

Great experience! Definitely would recommend it from the maintenance guys to the auto parts team!

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Google Jan 16, 2025

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Google Jan 16, 2025

The BMW of Riverside service has never disappointed me whenever I took my car in for service. My 7 Series runs like new every time because of the proper care usually received from the service department. My service advisor, Mr. Sergio, is very knowledgeable in the technicalities of BMW cars. He answers questions with sharp attention and details, and respectfully recommends the next service due.

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Google Jan 15, 2025

Ulisses was my BMW representative. He was thoughtful, kind, and courteous throughout the process. I rate him a 10+. Also, please promote him if possible!! Dr. LaVerne McCoy- Byers

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Google Jan 15, 2025

I thoroughly appreciate the full inspection that is performed while getting my oil changed. Very friendly and knowledgeable service team.

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Google Jan 7, 2025

Sergio is great! He was friendly and professional.

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Google Jan 4, 2025

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Google Jan 4, 2025

Very happy with work completed and quick turnaround. Thanks Uli.

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Google Jan 4, 2025

Sergio H went above and beyond to make the experience pleasant. I must say, it is by far the best experience that I have ever had there. Sergio H went above and beyond. He was friendly, kind and helpful and handled everything from start to finish with nothing but the absolute best customer care. Thank you and Happy new year.

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Google Jan 3, 2025

Have been nothing but great with their services. I would highly recommend this dealer.

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Google Jan 2, 2025

Christian was very pleasant. My car was ready at the estimated time he stated & he answered all my questions to my understanding 😀

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Google Jan 1, 2025

Great service. Ernie took great care to respect my time and get me checked in quickly. Called me when my car was ready, which was earlier than the promised time. I appreciate the work of the entire BMW of Riverside service department, and will visit them whenever I have any needs.

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Google Dec 31, 2024

Our Service advisor Justin is Excellent, which is why we keep going back to Riverside BMW!

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Google Dec 29, 2024

Very easy process, Dylan was very knowledgeable and helpful.

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Google Dec 28, 2024

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Google Dec 28, 2024

Had an amazing car buying experience at BMW of Riverside. My client advisor Gabriel, provided me with nothing but exceptional service. Always accommodated my request to the best of his ability. Gabriel made my first time BMW car buying experience seamless. Very respectful and polite. This dealership was very transparent with all the information they provided. Would definitely recommend BMW of Riverside to any of my family and friends.

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Google Dec 27, 2024

Recievec A+++ service!! Dropped off at my office by the sweetest professional driver! My service tech Christian took care of me from the second I got there! My X5 was Vegas ready in one hour!! Thank you so much!!

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Google Dec 27, 2024

Great customer serves , ask for may shes the best

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Google Dec 26, 2024

I have had nothing but great experiences at this dealership. From the purchase to the service requests. They have helped me understand what brand loyalty means in comparisons to past car ownership experiences (I wont name names but rhymes with shmord and bia)

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Google Dec 23, 2024

I had an amazing experience at BMW of Riverside! From the moment I walked in, Cruz, my sales consultant, was incredibly helpful and knowledgeable. He took the time to understand exactly what I was looking for and guided me through the process with professionalism and ease. Marc, the sales manager, was also fantastic. He made sure the entire transaction went smoothly and worked with me to get a deal that I was truly happy with. It’s clear that the team here prioritizes customer satisfaction, and they go above and beyond to make sure you leave feeling great about your ...

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Google Dec 23, 2024

I'm happy to know that we still have a place we can go and take our bmw car to fix it since not many have the knowledge to fix it thank you guys I appreciate it really good service

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DealerRater Dec 21, 2024

Cristian was awesome! He got the services performed quickly and even got my car washed. He was friendly and so helpful. I will definitely contact him if I need anything!

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Google Dec 19, 2024

Christian Viera’s service was outstanding that I highly recommend him!

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Google Dec 19, 2024

Christian was fantastic. Was a true customer service Rock Star. He made me feel like we were family. Originally appointment was supposed to be a 2 hiour in and out. But the technicians found some other things that needed be corrected. So Christian scheduled me a shuttle. Over all was a fantastic experience. Definitely look forward to having services done here. Even after extended warranty is over.

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Google Dec 15, 2024

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Google Dec 15, 2024

Excellent service given to me by Christian. He was very informative and very helpful and knowledgeable. He also expedited the process of getting my car serviced in 1 day

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Google Dec 14, 2024

Bruce Harris was our salesman on an I5 I purchased. He gave us the tremendous deal on a 2025. He walked us through all the tech features and made sure I knew how to access the ELECTRIFY AMERICA charging stations. I would definitely recommend him and BMW Riverside to anyone interested in purchasing a vehicle.

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Google Dec 14, 2024

Brought my seven series for Service and had nothing but great to say about the team

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Google Dec 11, 2024

I love BMW Riverside, their service is excellent, great inventory, great customer service, excellent sales team. Julien Bernache support us very much. I have been purchasing 3 cars from Riverside dealer for myself. Highly recommended all my friends and family to purchase from Riverside.

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Google Dec 7, 2024

BMW of Riverside, specifically Bruce was great. Made the whole process super smooth and easy. I was in and out in an hour, and that was after spending time with the pro showing me all the bells and whistles. I love my X6 and loved the experience. Highly recommend if you have the means. 😉

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Google Dec 7, 2024

DAISY WAS EFFECTIVE IN GETTING THE WORK DONE AND HER ESTIMATE WAS CORRECT, THE CASHIERS NEED TO BE FRIENDLY AND THANK THE CUSTOMER . WHEN CHECKING OUT IT TOOK TO LONG FOR THE VEHICLE TO BE BROUGHT UP. ALL AND ALL A GOOD EXPERIENCE, I WILL RETURN

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Google Dec 6, 2024

Justin and his team were beyond fantastic. I am purchasing a BMW i8 out of state and he took a lot of time and care to ensure i was very well informed of the condition and all aspects of the vehicle. He was even able to get us a great deal on tires and even got us a coupon on the inspection we had done. Very caring and intentional. Would definitely recommend

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Google Dec 5, 2024

Christian Vieira, my service adviser was so through and helpful when I brought my car for a recall. All job details and recommendations were thoroughly explained and communication was great. Got my car back in due time. Lyann, from Cashier department, and Alondra, service driver, were extra helpful as well, as I picked up my car after hours, and they both did an extra mile to ensure I got my vehicle that night, instead of getting back the following day. Great team!

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Google Dec 4, 2024

Excellent service and a simple process… From the moment I arrived at the dealership, I was made to feel welcome, but never pressured. The salesman who helped me, Joseph, was very pleasant, was knowledgeable and very helpful and guided me through the process of building out a new 2025 X6. Looking forward to delivery!

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Google Dec 4, 2024

Always great service

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Google Dec 4, 2024

Great service, we love our car! Michael was very easy to do business, great communication and great service! Thank you Michael for going above and beyond for us. Sandra

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Google Dec 3, 2024

This is my 4th BMW with this dealership. The price is unbeatable and the services is above and beyond standard practice! Thank you for making my experiences very positive every time!!

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Google Dec 3, 2024

I like the video prepared by the service mechanic. I do not get to see the underside of my car as much as I want. Quick service too.

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Google Dec 3, 2024

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Google Dec 3, 2024

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Google Dec 2, 2024

BMW Riverside went above and beyond to take care of us and our vehicle. Stacy Farmer was very kind and professional and kept us updated every step of the way. Our tech, Ali Romero was very informative with the details of the work needed and did an amazing job with our repairs. We are extremely happy with our experience at BMW Riverside and will continue to be loyal customers.

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Google Nov 30, 2024

I would like to appreciate Dylan Barnes for the great service he gave to my brother and I in the BMW of Riverside. He had the best customer service. Thanks!

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Google Nov 30, 2024

Stacy was amazing and her knowledge was in point! I been here 3 times and it’s always a great experience.

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Google Nov 29, 2024

Harlan and Gabriel both worked with me on my recent lease. They showed me several options before I came in, so I felt prepared. I never felt rushed or pressured. Their pricing was fair. After my visit, they’ve checked up on me and guided me through some things with the app. I will definitely do business here again.

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Google Nov 28, 2024

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Google Nov 27, 2024

Ernie Guzman is a great service advisor at Riverside BMW. When my X5 had an issue he was very helpful and knowledgeable about how to explain it to me in simple words. Ernie was also great at communicating with me and always with great respect and happy attitude. When it comes to having car issues is definitely always a very stressful thing to deal with but when someone like Ernie is helping, the problem becomes easier to resolve. Thank you Ernie!

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Google Nov 26, 2024

JR is amazing and very diligent! He helped me with my lease buyout process. It went smooth and quick.

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Google Nov 24, 2024

We live in Los Angeles, and yesterday, we made the decision to drive two hours through traffic to lease a car for my son from BMW of Riverside. I can confidently say this was one of the best decisions I’ve ever made when it comes to car shopping. From start to finish, the experience was nothing short of exceptional. First and foremost, they honored a deal that my wife had arranged over the phone—a deal that was simply unmatched anywhere else. This alone speaks volumes about their integrity and commitment to customer satisfaction. Furthermore, the entire process, including ...

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Google Nov 24, 2024

I love my new X5 and Larry Winkler my salesman was the best.

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Google Nov 24, 2024

I had an excellent experience at BMW Riverside! Raj was incredibly helpful throughout the process, offering a great deal on a pre-owned vehicle. We traded in our old car, and Raj made the entire experience smooth and enjoyable. He was friendly, professional, and truly went above and beyond to ensure we were satisfied. Highly recommend!

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DealerRater Nov 23, 2024

All people I came across with were wonderful, they were patient, not pushy and profesional. Thank you to Aisha, Julian, May and the financial manager I believe her name is Jennifer

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Google Nov 23, 2024

First rate experience, easy purchase at the best price I could find. No pressure from the sales team, and they thoroughly explained the keys, dash, and settings. I can recommend the dealership.

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Google Nov 22, 2024

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Google Nov 21, 2024

BMW of riverside are awesome. we where up in big bear AAA towed the car there without any problems.BMW received it without me being present and did have to ruin our weekend. fixed one day before they said it would be ready. I will use them again and recommend to family and friends.

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Google Nov 18, 2024

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Google Nov 17, 2024

I have purchased 3 vehicles from BMW of Riverside. The service center is my best experience.

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Google Nov 17, 2024

they are all very nice and quick to come and talk to you. they got my car done in a good time matter

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DealerRater Nov 15, 2024

Cristian G is my only go yo service advisor. honest & upfront, bends over backwards for all 3 of my bmw.

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Google Nov 15, 2024

Every visit i have with Cristian Giurar is upfront, honest and reasonable. Not every advisor goes above and beyond like he does.

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Google Nov 15, 2024

Our salesmen Bruce was very helpful and cooperative. He explained in detail the entire lease program. He also got us the exact car and specs we were looking for at the price we wanted. Thank you Bruce!!

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Google Nov 14, 2024

Wonderful customer service, extremely clean facilities kind and professional employees

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Google Nov 11, 2024

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DealerRater Nov 9, 2024

Friendly and knowledgeable, I got the new car I wanted and am happy with it

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Google Nov 9, 2024

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Google Nov 8, 2024

Daisy is amazing very helpful and even helped me get a coupon online

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Google Nov 8, 2024

Amazing customer service !

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Google Nov 7, 2024

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Google Nov 6, 2024

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Google Nov 4, 2024

Great and quick service here.

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Google Nov 3, 2024

I was very pleased with my experience at BMW of Riverside. Austin Day was great! He listened and took his time to help find all my requests for this lease. The deal was done quick, no bs. I have another lease end coming up and will definitely contact Austin again. I have to say so far this was my best experience at a dealer.

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Google Nov 1, 2024

JR is great. We are now on out 5th lease He always works hard for us to make the best deal…

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Google Oct 30, 2024


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