Customer Testimonials
10
Very Nice Customer Service
Amazing experience. Mark Decker was as always the best guy to go to. He has been consistently over the years given myself and my family top notch sales experience. Thanks Mark and BMW Riverside.
Service Advisor Justin was great with my BMW Service! He was on point with his ETA's of the maintenance I selected and called or texted me with any update he wanted me to know. I'll definitely be going back!
***** ***** ***** ***** ***** Exceptional Service by JR (Jamil Razzak) and Manager Robert T. at BMW of Riverside ***** ***** ***** ***** ***** I recently had the pleasure of working with JR (Jamil Razzak ) and Manager Robert T. at BMW of Riverside, and I cannot express enough how grateful I am for their outstanding service and support. From the moment I walked into the dealership, I was treated with the utmost kindness and professionalism. Jamil Razzak (JR), our Client Advisor, went above and beyond to ensure that our experience was seamless and enjoyable. His extensive knowledge about the BMW i4 eDrive40 was impressive, and he patiently answered all our ...
Service Manager Ernie Guzman stayed on top of our service requirements for what should have been a quick turnaround that took close to 2 weeks due to parts having to be secured in a stress supply chain environment. His willingness to accommodate our needs for loaner and advising us every step of the way was indicative of a top-notch professional. Reward at soonest as it is this type of service as to why we have been customers there at BMW of Riverside for 25 plus years.
Got my first BMW from BMW of Riverside and the sales agent JR was really assisting me to pick the right model and answers all of my questions. Great service
Highly recommend this center. Employee are amazing and welcoming. They are amazing at communicating and every step of the service. They are reason why I make the drive out of my way to go to this location instead of Ontario
Ernie was absolutely fantastic. Great customer service..
First time coming to BMW Of Riverside after purchasing a 7Series from a good friend. Right away I was greeted with Christian V. to assist me with oil change maintenance. Such an amazing employee. Took great care of me and made my first time at any dealership feel at home. Great experience. I appreciate your help. Excellent work ethic. Totally Satisfied.
Was amazing the gentleman Gabe did a phenomenal job and I’m completely satisfied thank you
Had my car ready by the next day, quick brake & oil service, helpful service advisors!
Riverside BMW has an amazing team of advisors and mechanics. They keep my 328i Ultimate driving machine at it's best! I am always greeted upon arrival at the dealership with a smile. The drop off of my vehicle for service is always quick and efficient. I receive updates via text with photo's and details of the status of my vehicle. Thank you Daisy and James for making my experience great! I recommend this dealership for service!
We purchased a 7 series and our experience was great! We continue to service our vehicle with BMW of Riverside as well. The service team always takes great care of us!! Thank you!!
Daisy is excellent
My sales rep Oscar was an absolute professional and made my buying experience pleasant and less stressful. He deserves recognition and praise for going above and beyond! He was reassuring and very communicative during my buying process. I let him know I was driving 2 hours to see a car and he confirmed the car was still there before I made the drive. Some dealerships will try to lure you in and not tell you that they already sold the car that you wanted and then try to get you to buy something else once you arrive and that was NOT ...
Love BMW of riverside! How bought them over the last 20 years! Chris Sharp has been our to sales man for years and couldn’t be more happy ! The dealership is clean and organized and easy to get appointments! We also use Jennifer in the finance department and she is kind and great at her job - Would recommend the dealer 100%!
May was great . Doing business again . Super easy to lease car . Loved it
I’ve purchased my vehicles and also purchased additional plans as mentioned by some of the other viewers and if have to say overall I provide BMW Riverside a 5. Yea there are 3 and 4 star days, but as a whole, I’ve been treated pretty well. Service packages, I believe are overrated for sure, yes never had to use the heavy hitter packages and felt initially great to have them in place, but I should have stuck with my gut and not purchased. Anyhow, my service last week, went well and service center kept me up to date the whole time. ...
The person that helped me was very nice and followed up. Great job
Great service
Everything was excellent
We received the usual professional and courteous care from the service staff, and particularly Sergio, who always takes a personal interest in satisfying our needs.
Walked into BMW Riverside knowing exactly what I wanted ! Michael M approached me very professionally and friendly . He was able to work out a way to get me the exact car I wanted including all the small details . The whole process was easy. Fast and non stressful ! Micheal and his team made a big purchase, a fun experience ! I would recommend this dealership to family and friends!
Amazing service here all the time, esp by my service advisor, Ulysses. Everyone is super nice and always more than willing to help. They also do well at fixing the actual problem, so I trust them. I'll always bring my car here.
Amazing experience!!! I have not been there since about 2018 but high standards are being maintained. Of course you get the sales pitch for the things you should have done to your car but it isn't pushy in any sense. Very communicative and easy to work with the entire team. Had an amazing few days getting everything sorted out. Definitely looking forward to the future and coming back for an all electric I5 M60 or eDrive 40.
Nice place to bring your car for service plus the people that work there are very courteous and makes you feel at ease . Amazing service from Ernie Guzman. Will surely bring again for future service.
The Sales and Service Teams at BMW Riverside, California do excellent work. Their attention to detail is exemplary. Mark Decker (Sales) and Stacy Farmer (Service) are ethical and professional in every aspect of their work.
My service experience at BMW of Riverside was extremely great. Ulisses Torres was extremely helpful and informative about the issues. I would definitely recommend my friends and family to get their service at BMW of Riverside and if possible get assisted by Ulisses Torres because he is great in what he does and very polite. Thank you Ulisses and I’ll be back with further service needs for my BMW.
Brought a customers car here to have an engine replaced the service advisor Ernie was a cool dude. He got all the parts and stuff ordered and car was completed in 1 week
C. Sharpe and the sales and finance team were a pleasure to deal with. Super responsive and they cut right down to the chase -- no hiding the ball or anything of that sort. Honestly, a breath of fresh air. I live all the way out on the west side but if I ever need anything BMW, I'm calling Riverside first!
Great service department friendly and polite
I had great service. Christian Viera provided excellent customer service.
it was great !! Very kind and professional.
Thee best!!!
I had the best experience here. A special thanks to Cruz Ayala who made my experience unforgettable. I loved when he said “car buying is a celebration!” He was awesome and I do not have enough words to really highlight everything that he did for me. He is professional, personable, and extremely patient. I also had a great experience with Jennifer and Gabriel. Those three made an amazing team that night.
BMW of Riverside consistently goes above and beyond to make every visit exceptional. I always feel valued and appreciated, thanks to the incredible service from their team. Every interaction with Ernie is a pleasure; he is always fast, efficient, and genuinely thoughtful. Pete, the parts manager, is equally outstanding—one of the kindest and most accommodating individuals I've had the pleasure of meeting. It's clear that customer satisfaction is a top priority here. Highly recommend!
Excellent service center! And very efficient. From the drop off my car to pick up the service Christian made the process smooth and very efficient.
BMW of riverside, particularly Blake, was very helpful in my new purchase of my electric BMW I5. Blake's knowledge and helpfulness put my mind at ease when explaining the details and functions of my new vehicle. I highly recommend their services and I'm very happy with my new electric BMW.
I worked with Bruce Harris and my car broker to get the car which was very easy then Blake delivered the car to me at my house. Blake spent almost 2 hours setting up everything in the car and personalizing it for me. He was extremely helpful and gave me his cell in case I had future questions, which I have had, and he responded quickly!
1998 740IL 26 years of service here. I picked my 740IL in Germany in 1998. We have been bringing our car to BMW Riverside for 26 years. This is my favorite car. They have always done a great job keeping it in pristine condition. There aren't many Dealerships these days that can maintain a car this old. We have many past memories with this car and we will be keeping it for many years to come. The Service Technicians that work on it are very thorough.
All of the advisors at BMW Riverside have been great, but working with Daisy is fantastic! She is knowledgeable and personable. The video to explain needed services was also very helpful and informative.
Amazing customer service, Great people, and got to my vechile in a timley manner. Thank you Justin, Christian.
The service advisor recommended that I submit an insurance claim for the repairs and it worked out very well. Cristian gets major kudos!
thanks for the cool car
Thank you to Robert T (sales manager) and the sales staff for making my whole experience amazing! I appreciate how quick and easy the whole process of buying my new BMW was. Will definitely refer all my family and friends over to BMW of Riverside!
Fast, no issues and a ride home!
Cristian Giurar is the only service advisor I’ve trusted my vehicle with NUMEROUS TIMES. from maintance to repairs the honesty is appreciated.
Awesome personal and professional service provided by Sergio!!!! Please see photo of my review below! Follow-up: I’m very sad to say that my last visit with Sergio was less than satisfactory and I have now been going elsewhere for my service.
Took my 05 Z4 for a serpentine belt replacement, they told me it was going to be ready within 1-2 hours and my car was done in 1 hour. Christian Viera took care of me, Great customer service! 10+🤝
Ask for May or go see May. She will take care of you! She made my car purchasing experience a breeze. We pre-negotiated most things over text and email. When I arrived, she didn't try to engage in any annoying up-selling or bait and switch tactics. She's honest and upfront, and I'd go back to her and the BMW of Riverside crew for my next vehicle - without hesitation!
I have been using BMW of Riverside to service my 528i since 2017. I have never been disappointed. I try to use Ryan as my service writer, but if he is not available the other service writers have done a great job. I have always been informed as to what is needed and kept informed during the service and repairs.
I came in for a tire replacement and they put me in a rental and was back on the road the next day.
We had a great experience, I would totally recommend their services. They are prompt and responsive.
Excellent service, personable encounter
Personalized service and a very friend team of staff.
Amazing Service! Ryan was very courteous and attentive. He made sure he communicated clearly and timely. Definitely recommend. He made all my requests work! Thanks again Ryan! 🤩
I had a great experience at BMW of Riverside and will definitely bring my car back for future services. Cristian the service advisor is friendly and efficient. Lorenzo the technician that worked on my car was quick with the service as well. Thank you, BMW of Riverside!
I am writing this review because I have had the opportunity to experience the finest customer service in the Inland Empire, courtesy of Cristian Giurar at Riverside BMW. Cristian provides exceptional customer service, and he is always responsive, even when the service manager is not. I've even requested that Robert, the General Manager revisit the reporting structure. Cristian is truly dedicated to providing top-notch customer service. I am so impressed that I feel like I will win the lottery, buy Riverside BMW, give him a percentage, and make him second in charge of the whole store. If you want ...
I dealt with Bruce the Sales Director, he was very informative and helpful. Thank you!
BMW Riverside are the best. I highly recommend Gabriel from finance, Blake from BMW Genius and Chris from sales for your business. They made me an extremely happy customer.
I had a great experience at BMW of Riverside and will definitely bring my car back for future services. Cristian the service advisor is friendly and efficient. Lorenzo the technician that worked on my car was quick with the service as well. Thank you, BMW of Riverside!
First class dealership
Great people
Ulisses Torres is the best Service Advisor at BMW Riverside. He listens and knows how to take care of customers.
My sales rep was Oscar Contreras. He was honest, knowledgeable, patient and very professional. He made my car buying experience from Riverside BMW a good experience. Also, everything worked out pretty quick, I did not waste entire day at the dealer to buy a vehicle. Thank you Riverside BMW, thank you Oscar!!!
Super and incredible team work i did my service for 2012 5 series inquir i booked it in same day plus they made upgrades for new software for free i like this team bmw Riverside the best Thanks
My service manager, Daisy the best if she leaves, I will follow her to her new place of employment of BMW
Always the best service
Ulysses is amazing service writer. Only person I take my vehicle to
I’m really happy with my purchase from BMW riverside. I received great service from them, their staff are friendly and our sales person May was the best and help us in leaving the lot with out vehicle.
Nador and Team at Riverside BMW truly understand the importance of customer service. I have purchased 4 cars from them through the years and they have always been wonderful! Loyalty matters it is what keeps me going back there!! Thank you!
Excellent service that I received from BMW of Riverside will not be forgotten. I took my Beemer to a so-called European Auto Repair shop, and I just wanted to pass the emissions test, and that included getting the check-engine lights turned off. I ended up getting scammed out of thousands, and the mechanic skipped town. I took my car to Riverside BMW, and it was told that there was a recall on my BMW [Year], and I didn't have to pay for the service. I would definitely recommend Riverside BMW to family and friends.
Thank you so much for helping me Mark Decker from beginning all the way till the end of my new lease and walking me through every details about the car!! His professionalism and patience was exceptional!! Thats why I went from Orange County to Riverside to lease my new car. Thanks and I will be your forever customer!!
Great experience on the service department and team. Ryan R. Was my service advisor and went above and beyond to help us out.
Jamil is the best salesman here and i would recommend him to everyone!! This is the second time getting my BMW with him and he always makes everything easy. Thank you JR